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Question

no password reset mail

  • May 23, 2025
  • 1 reply
  • 35 views

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What to do if i a password reset mail not arrive in inbox nor spamfolder.

This concerns not this account; but an account what seems lost, however putting-in the password, it says this password is old (so the password is known in BOX) , and needs a reset. After doing so, its asking a mail reference (which exist) and no reset link do arrive, so it means dead end.

Anybody experience? please advice me. 

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

Please have the affected user to run these troubleshooting steps. Doing so will help address the user's issue in receiving a password reset link through email. 

Once you're done, please generate a new password reset link. 

Hope it helps!