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I restarted my laptop and somehow I can’t access my Box. After following a few dialogue boxes instructions a message is displayed:

Your logs have been sent succesfully. If you do not have a support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

I’ve been navigating 30 minutes through the Box website and I can’t find the “create ticket button”. Guys, please make this easier for us users.

I appreciatte your help for this matter.

Hi ​@gquiroga, 

Welcome to Box Community, and we’ll be assisting you in regards to your local Box desktop application.  

Let’s begin with the following information and please bear with me. 

  • Can you confirm both your Operating System and Box App version? 
  • Did you encountered an error message? If so, please attach a screenshot. 

 

Note: Your ability to submit a case varies according to your account type. For more details, please see this article.  

 

Thanks for posting, and we look forward to your reply! 

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