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Question

No option for SSO login

  • May 22, 2025
  • 3 replies
  • 41 views
C
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I just got a new laptop. Just downloaded Box Drive, and want to login using my company credentials. I put in the email associated with the account, but it doesn't offer me an option to login via SSO. Is there a way to toggle the app to give me an SSO login? Clearly its not detecting the domain name of the company. 


Thanks!

    3 replies

    C
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    Hi Daniel, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
    C
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    I have the same issue when using the App. Cannot login via SSO on IOS or Microsoft. Only the web version offers a link to login via google.
    Much appreciated.

    C
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    Have the same issue today after downloading the Box Drive app.  No SSO option.  Was there a resolution for this problem?

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