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Question

No more previews????

  • May 22, 2025
  • 3 replies
  • 21 views

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What? I was using Box Sync and it was showing previews perfectly. All of a sudden today there are no previews. I am in full agreement with those who have posted annoyance over this issue. PLEASE get a fix for it and quickly!

3 replies

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Hi Susan, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
 
Thanks for your patience!

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Hi France, I have the same issue. The files (powerpoint slides) I uploaded to Box cannot show any preview like they were previously. Can you help please? Thanks.


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Same issue here. I don't want downloading bid mnp4 files just so I can watch videos.