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No Longer Able to Check Primary Email Address...CANNOT ACCESS ACCOUNT

  • May 22, 2025
  • 1 reply
  • 23 views
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Greetings Community,

I have seen posts like this, but I have not seen a way to remedy this (as I am not a paying customer).  I want to move my files off of my old account (yes, I created a new one), but the primary email address is my old work address that I no longer have access to.  

I receive emails to the secondary address.  Is that proof enough that it is MY ACCOUNT and possibly I could get a reset link sent to the secondary address???

Thanks for any and all assistance!

Michael

    1 reply

    C
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    Hi Michael,

    Welcome to the Box Community! I'm sorry for the confusion. I'm happy to help.
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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