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Question

No Internet Connection

  • August 14, 2025
  • 3 replies
  • 137 views

i have not been able to use box.com for over a week now - everytime i click on a folder i get “No Internet Connection”. it’s quite frustrating as I use this to store sensitive info that i thought would be secure and supposedly easy to use when i needed them - but it’s extremely frustrating when you can’t open anything at all on the box app for iphone

3 replies

  • New Member
  • August 16, 2025

Same problem here! Just started 2 days ago too, so strange. Must be something with Box.


  • Author
  • New Participant
  • August 16, 2025

hey remboy, log out of box, restart your phone and log back in to box - that fixed it for me - hope this helps!


  • New Member
  • August 16, 2025

Oh, thanks so much! In fact, just logged out and back in solved the issue! Didn’t even need to restart my phone. Thanks 🙏