Skip to main content
Question

No Files, but 173 MB Used

  • May 23, 2025
  • 1 reply
  • 63 views
Forum|alt.badge.img

I currently have no files in my box, but my storage used says 173 MB.  I don't get why Box has such a problem with accurately reporting usage.  Could you please re-run the script on my account to zero this out?  Thanks.

    1 reply

    Forum|alt.badge.img

    Hi Eric, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting!

    Terms of ServiceAccessibility statement