Question
No email to reset password
Hello, I haven't received an email so I can reset my password. However, my email address is correct. What do I have to do to reset my password?
Hi there,
Welcome to the Box Community!
This concern needs your personal information and I will have to create a ticket for your. One of our Product Support specialist will reach out to you soon.
Thanks!
- What is the problem?
Resetting password, it shows that an e-mail has been sent to my inbox, but no e-mail appears. E-mail does not appear in Junk Mail either.
- Is this happening just to you or other users in your office?
User in my office.
- Is it happening in multiple browsers?
Yes
- Are you using a Mac or PC?
PC
- Is this problem related to Box Sync or Box Edit?
- No: be sure to attach screenshots of your problem. Screenshots are the most helpful resource you can provide when describing your problem.
- What troubleshooting steps have you already taken?
Tried restarting both devices that the user uses Box on.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.