Skip to main content
Question

No email to reset password

  • May 22, 2025
  • 3 replies
  • 95 views
Forum|alt.badge.img
Hello, I haven't received an email so I can reset my password. However, my email address is correct. What do I have to do to reset my password?

    3 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    This concern needs your personal information and I will have to create a ticket for your. One of our Product Support specialist will reach out to you soon. 

    Thanks!

    Forum|alt.badge.img

    Great, thank you. Does personal data mean my email address? Where should I indicate this?

    Forum|alt.badge.img
    • What is the problem?

    Resetting password, it shows that an e-mail has been sent to my inbox, but no e-mail appears. E-mail does not appear in Junk Mail either.

    • Is this happening just to you or other users in your office? 

    User in my office.

    • Is it happening in multiple browsers?

    Yes

    • Are you using a Mac or PC?

    PC

    • Is this problem related to Box Sync or Box Edit?
      • No: be sure to attach screenshots of your problem. Screenshots are the most helpful resource you can provide when describing your problem.
    • What troubleshooting steps have you already taken?

    Tried restarting both devices that the user uses Box on.

    Terms of ServiceAccessibility statement