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No email reply to Password Reset

  • May 23, 2025
  • 1 reply
  • 11 views
C
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I need to reset my password to access files but I do not receive an email to reset it. [personal information--redacted]

    1 reply

    C
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    Hi Julie, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked your Spam/ junk or other email folder for the password reset email from Box? Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.

    For more troubleshooting tips, please take a look at this article: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

    Thanks for reaching out and let us know how else we can help!

    All the Best, 

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