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No email notifications received when folders/files are accessed via link

  • May 27, 2025
  • 2 replies
  • 95 views
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I am not receiving email notifications when folders/files are accessed via link. I confirmed that all related settings are correct. I used to receive email notifications but recently have noticed that they stopped, thanks for your help!

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community!  

    Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

     

    If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

     

    Please make sure that your email client is not blocking emails from

     

    • box.com
    • notify.box.com
    • reply.box.com
    • track.box.com


    You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications

    Please reply if this issue persists and we will continue to investigate.
     

    C
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    Hi Aira, so I have confirmed that all of your suggestions are in place however the issue persists, can you please investigate further? Thanks

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