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Question

No confirmation E-mail recieved when creating a new user.

  • May 23, 2025
  • 1 reply
  • 15 views

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Hi,

We recently created a new user and we have not received any confirmation email even after deleting and re-creating the user. The mail does not show up in our spam filter or mail-flow.

 

Please advise.

1 reply

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Hi there, 

Welcome to Box Community and glad to help! 

Looks like you're now working with a member of our team to address this query. Please keep an eye out and we'll stay in touch. 

Thanks for posting!