I keep getting a "No Changes Made" message when trying to add a new user either manually or via the CSV upload. What could I be doing wrong that this simple task isn't working?
Question
"No Changes Made" message when trying to add new user
Hi Christina,
Welcome to Box Community and glad to help!
We've created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
Our issue was that we did not have enough licenses for the additional user. It would be much more helpful if the error message communicated that, but it doesn't. So I would make sure you have available licenses, purchase more if necessary (we actually wound up disabling a few users that no longer needed access which resolved our problem), and try again.
Sign up
Already have an account? Login
Community access is available only with a Box Account.
Sign in with your Box AccountSign in to the Box Community
No account yet? Create an account
Community access is available only with a Box Account.
Sign in with your Box AccountEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.