Hi there, I have no icons showing up on the Box desktop app (on a mac). Why is this and how can I tell if the files and folders are in the cloud or also stored offline?
Thanks.
Question
no box icons showing on mac desktop Box app
Hi Joanna,
Welcome to the Box Community, I'm happy to help!
If icon overlays and/or the context menu are not visible in Box Drive on your Box, please try disabling and then re-enable Box Drive's Finder extension.
To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.
Hope that helps! Thanks for posting and let us know if you have any questions.
Regards,
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