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Question

No access to Authenticator App

  • May 23, 2025
  • 1 reply
  • 34 views
C
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Hi,

I never activated 2FA, but BOX askes for a six digit authentification code. (I never even activated / verified my mail)

How can I deactivate 2FA or change it to a phone code, if I can't access this account?

Thank you,

    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

     I have created ticket for you since this issue needs personal information. Kindly check your email for updates. 

    Thanks!

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