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Question

No Access to Authenticator App

  • May 22, 2025
  • 2 replies
  • 72 views

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Hi, I cannot access my authenticator App as I had to move to a different phone and it requires a setup key or QR Code. 

As such, I cannot access my Box at the moment. Can you please indicate how to resolve this issue?Txs!

2 replies

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Hi Frank,

Welcome to the Box Community!
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best, 

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Hi I have the same issue. Can you please help me? Thanks