It’s really silly that Box doesn’t have a formal support ticketing process and they make you dig for answers.
I have a new user that did not receive the verification email. Need assistance.
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Hi
Welcome to Box Community and we’re glad to assist!
I’ll go and submit a new case and a member from the Box Product Support team will reach out to you through email, please keep an eye out.
Meanwhile, what is the issue when you submit a new case yourself? What do you see when you go to https://support.box.com/hc/en-us/requests/new?
Thanks for posting, and looking forward to get this sorted out soon!
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