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Question

New user not receiving email to set up account in Box

  • May 23, 2025
  • 2 replies
  • 10 views

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I've added a new user to our account, but she is not receiving the invite.  Wondered if her email was put on a bounce list and that was causing the disconnect?  Who should I contact to have that checked?

2 replies

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Hi Sharon, 

Welcome to Box Community! 

We've opened a case for this inquiry and someone will send you an email to assist. Kindly lookout for further communication from Box Product Support team.

Thanks for posting! 


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Thank you Rona!