My coworker has signed up for a new box account and is not receiving new user email verification. Has double checked inbox, junk mail, and emails are not coming through.
Please HELP!
Question
New User not receiving email notification
Is anyone getting any answers to this? I have experienced the same. A new user appears set up in the admin. They get the notice to reset the password and then no email arrives and they cannot move forward. Has anyone tried deleting the user and starting over? Has that worked?
My error was trying to add them to Box before I had assigned them an email address. I did it in the wrong order! Because it bounced back to Box, they locked it, and I had to contact them to unlock it and re-add her.
Hi there,
Welcome to Box Community!
Sorry to hear about your trouble and let me assist.
New users may report unable to receive their confirmation email. When this happens, they could always check their spam/junk folder. If none, it's a recommended practice to generate a new link via app.box.com/reset.
For some it may be persistent, please check our Troubleshooting Issues with Email Notifications.
Hope it helps and thanks for posting!
Same issue here, we have confirmed our systems have not received any email from Box at all.
No sign of any emails in our spam filtering service logs or exchange message trace, password reset workaround does not work either.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.