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Hi, we need assistance with a new user not receiving their confirmation email. I have completed a message trace and cannot see it is reaching our tenant. 


 


 

Hi Guys, has there been any update on this? I have not had a response regarding this issue 


Hi there,


Welcome to Box Community and glad to assist!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting! 


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