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Question

New User Not Receiving Confirmation Email

  • May 23, 2025
  • 2 replies
  • 23 views
C
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Hi, we need assistance with a new user not receiving their confirmation email. I have completed a message trace and cannot see it is reaching our tenant. 

 

 

    2 replies

    C
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    Hi Guys, has there been any update on this? I have not had a response regarding this issue 

    C
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    Hi there,

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

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