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New User Not Getting Verification Email

  • May 23, 2025
  • 1 reply
  • 25 views
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Hello,

We have a new user that is not able to access Box.  She has not received her account verification email.  We tried a few times and she never received it.  I also shared Box folders with her, and she never received the email links.

We checked her spam/junk mail and did not see anything.  We use Box with many other users, so I don't think the emails have been blocked by our mail filters.  Can you please advise how to fix?

Thanks,

Ross

    1 reply

    C
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    Hi Ross, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    Kindly check your email for details and updates.

    All the Best, 

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