I belong to an organisation with a Box account and they have provided links to documents using my organisational e-mail. I have tried to login to Box using that e-mail address and it says it has sent a verification e-mail. I've tried resending multiple times, checking the Junk folder etc - it's just not coming through. Help would be appreciated.
Question
New user not getting verification e-mail
Hi Luc,
Welcome to Box Community and glad to assist!
We've investigated our email server logs and it looks like your email address is not on our bounce or suppression list.
Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox.
If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Hope it helps!
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