We have a new user with an active account who has been unable to use this account as the user never received the confirmation/verification email and cannot reset the password. I have tried all the other items on the support article about this. This seems like a common item people post on this forum, but an answer is never shared. Can you please look into this for me?
Question
New User Not Able to Receive Emails for Confirmation or Password Reset
Hi Patrick,
Welcome to Box Community and glad to assist!
Great news! We're introducing the Suppression List For Administrator. With this new feature, Box Administrator can now check and remove managed users from Suppression List. You can find it in Admin Console> Enterprise Settings> Notification Tab.
Suppression List Management
The suppression list includes all email addresses that bounced, were marked as spam, or are no longer used for subscription purposes. You can remove up to 10 emails per day, one at a time.
To remove a user:
- Start typing the user email address or the user name.
- Click the suggestion dialog. The user account name and the email assigned to this account will be displayed.
- Click Remove from list to remove the user from the suppression list.
An admin or co-admin can remove email addresses of users who belong to their enterprise.
Please see helpful articles:
Otherwise, in case the user is not in the list, here's our recommended troubleshooting steps for email notifications.
Hope it helps!
Hi,
This did not help. When I log into the Admin Console> Enterprise Settings> Notification Tab, no emails are in the list. I tried deleting the user and re-adding, and they never receive a confirmation. I also tried sending files from the box to the user as a collaborator, and they are still not receiving any email notifications.
Please advise.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.