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Question

New user links expire too quickly

  • May 22, 2025
  • 1 reply
  • 41 views
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Hello,

When I add a new user to our account and Box sends them the automated login email, the link expires in about an hour. Is there a way I can change our settings to allow new users more time?

Thanks

    1 reply

    C
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    Hi there, 

     

    Have you tried to request for a password reset link? Once you have successfully changed your password and logged in to your account, that should also help verify your Box.

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting and for your participation in the forum!

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