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Question

new to box, unable to play shared videos on pc, but they play on hone app fine.

  • May 22, 2025
  • 1 reply
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new to box, unable to play shared videos on pc, but they play on hone app fine. Please advice how to get pc app to play shared videos?  I had my tech support check my laptop for updates and drivers and everything is good on my laptop. Please help.

Thanks, Ricardo

    1 reply

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    Hi Ricardo,

    Welcome to the Box Community!

    I'm sorry to hear that you are having issue previewing a videos. 

    To confirm, are these Shared videos via a Shared link or were you invited as a collaborator in the those videos? To learn about the difference between using a Shared link and Inviting Collaborator, please check out this article: 

    If these files were shared via a Shared link, you will only be able to preview them from a web browser and if it its owned by a Box user with Business or higher account.

    A Few important reminders when previewing Video files:

    • Video preview is available only to Business level Box accounts, and above. If you use a free or personal Box account, you can still preview video files owned by Business Plus-level accounts and above.
    • You can preview videos up to 3.5 hours in length.
    • Content Preview does not support AVCHD (Advanced Video Coding High Definition). This is a specific video format. It does not refer to all high definition video. Content Preview does support several other high-definition video formats, as listed above.)

    For more details , please see https://support.box.com/hc/en-us/articles/360043695794-Viewing-Different-File-Types-Supported-in-Box-Content-Preview#Type_VideoFiles 

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