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Question

New server

  • May 22, 2025
  • 1 reply
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Hi, I'm trying to switch servers. I got the old server up to date to BOX, then quit BOX on the old server, and opened BOX sync on the new one. It revises the BOX info to match an older file version found on the new server. Fortunately, I have the latest file version on the old server, ideas?

    1 reply

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    Hi Philippe,

    Welcome to the Box Community, I'm happy to help!

    This would be something our Support team can investigate with you and may require specific account information.  

    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.

    Thanks for your patience and let us know how else we can help!

    Regards,

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