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Question

New QR code

  • September 9, 2025
  • 1 reply
  • 186 views
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when I set up my account I didnt not download a authenticator app. Now I need a QR code in order to get back in with my authenticator app. 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • September 9, 2025

    Hi ​@Katharine Rudloff, 

    Welcome to Box Community and we’ll help regain your Box access. 

    To get a closer look, I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch. 

     

    Thanks for posting, and we hope to get this sorted out very soon!

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