I'm trying to get access to our USAFx box account and I can't log in to okta because I got a new phone. Can we turn off multifactor authentication?
Question
New phone set up in okta
Hi there,
Welcome to Box Community and glad to assist!
In order to disable your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box account.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.