I'm trying to get access to our USAFx box account and I can't log in to okta because I got a new phone. Can we turn off multifactor authentication?
Hi there,
Welcome to Box Community and glad to assist!
In order to disable your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box account.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.