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Question

New folders show 0 files and a size of 0 B after loading files

  • May 23, 2025
  • 2 replies
  • 160 views
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I think this started yesterday and continues today. I've seen this on several new folders. Also, the file count and size are not updating on older folders when new content is added.

    2 replies

    Forum|alt.badge.img

    Hi David, 

    Welcome to Box Community and glad to help! 

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

    Forum|alt.badge.img

    Thank you. Looks good.

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