I am an architect, using the Box account provided by my county building department for submitting plans. Lately, they are sending me invitations, but when I open my account, the new folder is not there, only my older ones.
County staff cannot help me.
Hi Dennis,
Welcome to the Box Community!
Let me ask if you have accepted the invitation.
Please check this article from our Box Product Support page.
https://support.box.com/hc/en-us/articles/360043696854-Inviting-Collaborators
Best,
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