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New Enterprise account conflict with existing free account

  • January 29, 2026
  • 1 reply
  • 104 views
J

Hi,
My business partner set up an Enterprise account and sent me an invite via my company email address.
I already had a free account using the same email address.
When I try to join the new Enterprise account, I keep getting directed to my free account.


ChatGBT suggests: We need my free account joined to the Enterprise organization, not logged into the free tenant.”

Suggestions?  Please help.

Best answer by Rona Box

Hi ​@Justin R, 

Welcome to Box Community, and we’re glad to assist. 

Looks like we need to review the invitee’s Box profile as well as your error. I opened a support case and in a short while, a member from the Box Product Support team will reach out to you. 

 

Thanks for posting and we hope to sort this out very soon! 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • Answer
    • January 29, 2026

    Hi ​@Justin R, 

    Welcome to Box Community, and we’re glad to assist. 

    Looks like we need to review the invitee’s Box profile as well as your error. I opened a support case and in a short while, a member from the Box Product Support team will reach out to you. 

     

    Thanks for posting and we hope to sort this out very soon! 

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