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Question

New Employee

  • May 23, 2025
  • 1 reply
  • 11 views

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A new user is receiving this error message.  My organization does not have any groups to assign users to.  I have removed the user's email the actual message contains a vaild email address.  Any ideas of how to correct this?

 

Request Id: d00fdb31-ed73-4dc3-b952-93d185447700

Correlation Id: d78117c3-668d-49c9-9dc7-8d251682a840

Timestamp: 2023-10-11T18:02:49Z

Message: AADSTS50105: Your administrator has configured the application Box ('9fd0a542-8373-4866-a190-31d55688d49d') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'xxx@xxxxx.com' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application

1 reply

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Hi Julie, 

Welcome to Box Community and I'm here to assist! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!