A new user is receiving this error message.  My organization does not have any groups to assign users to.  I have removed the user's email the actual message contains a vaild email address.  Any ideas of how to correct this?

Request Id: d00fdb31-ed73-4dc3-b952-93d185447700

Correlation Id: d78117c3-668d-49c9-9dc7-8d251682a840

Timestamp: 2023-10-11T18:02:49Z

Message: AADSTS50105: Your administrator has configured the application Box ('9fd0a542-8373-4866-a190-31d55688d49d') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'xxx@xxxxx.com' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application