New Administrator

Hi Mark, 

Welcome to the Box Community!

Kindly follow the guidelines in this article on how to perform "Admin Transfer": https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins

If you have any questions, please let me know and I would be more than happy to help.

Best Regards,

Hi France,

Unfortunately, we don't have access to the prior administrator to grant me access so I'll have to go with option #2 - Open a Ticket with Product Suppoort.

Be sure include the following information in the request:

[personal information--redacted]

Hi Mark, 

Please refrain from posting any personal information in this forum as this is open to the public.

To help look into your request, I went ahead and submitted a ticket on your behalf.  You should be receiving an email confirmation shortly.

Kindly check your email for details and updates.

Regards,