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Question

Need to update email address for an individual account.

  • May 22, 2025
  • 3 replies
  • 18 views
C
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I need to update my email address. My account is an individual account and I have no ADMIN listed under the account details. It does give me an error that "someone else" has access to manage my account when I try - it just won't tell me who.  When I click contact support it brings me to this forum.  No email address, no phone, no chat function, no way to contact support. So maybe someone out here can tell me how to contact support to update my email address. 

    3 replies

    C
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    Hi Jennifer,

    Welcome to the Box Community!

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Best,
    C
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    Hi,

    Was this issue ever resolved? I too am dealing with the same issue.

    Thanks so much.

    C
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    I have an individual account and need to change my log-in email because my previous email has expired now (moved to gmail instead).

    I only have few days before I loose my email and as a consequence I will lose my BOX.COM account after so many years!! Can you please help???

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