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Question

Need to reset my account to link Box to my RWS account and 2FA.

  • May 22, 2025
  • 1 reply
  • 21 views
C
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Hello,

My manager has created an account for my team, Amazon_AFT. With this alias, all personal accounts are grouped, and we can access the team account through our personal accounts.

Since my team's account was created, I never received a QR code allowing me to link [personal information--redacted] to 2FA, and thus to access Box.I'd like my box account to be reset so I can have another opportunity to link my account to 2FA and be able to work with Box.

Thanks!

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
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