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Question

Need to reset my 2FA

  • May 23, 2025
  • 1 reply
  • 13 views

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It seems the only way to get help is submitting a ticket but I apologize if there is a better way. I used an authenticator app but have replaced my phone recently and that info didn't get moved over. Can someone help me get my 2FA reset or disabled so I can set it up again? 

Thank you in advance for your help.

1 reply

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Hi there, 

Welcome to Box Community and happy to assist! 

I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

Thanks for posting!