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Question

Need to reset authenticator

  • May 23, 2025
  • 2 replies
  • 124 views
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I am locked out of my personal account due to a changed phone and the previous Authenticator app is now not working. Can you reset my account please so I can set it up again? At present I cannot log in to my account at all.

    2 replies

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    Hi Mark, 

    Welcome to Box Community and glad to assist! 

    I opened a new ticket regarding your login issue and a member of our team will get in touch. 

    Please keep an eye to your email. 

    Thanks for posting!

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    @Rona, i have the same issue. I got a new phone and I lost my Authenticator App. Could you help me here please? Thank you!

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