I am locked out of my personal account due to a changed phone and the previous Authenticator app is now not working. Can you reset my account please so I can set it up again? At present I cannot log in to my account at all.
Question
Need to reset authenticator
Hi Mark,
Welcome to Box Community and glad to assist!
I opened a new ticket regarding your login issue and a member of our team will get in touch.
Please keep an eye to your email.
Thanks for posting!
@Rona, i have the same issue. I got a new phone and I lost my Authenticator App. Could you help me here please? Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.