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Question

Need to pay Invoices as Box can't take a direct debit it seems!

  • May 23, 2025
  • 1 reply
  • 35 views
C
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Once again you've stopped being able to just take a direct debit for my invoices. Please advise how I can pay the outstanding amounts.

    1 reply

    C
    Forum|alt.badge.img

    Hi Tania,

    Welcome to the Box Community! I'm happy to help.

    Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this.

    You can call 0808 189 0504 our Billing Team to work directly with you.

    You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.

    You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

    https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Box

    https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Information

    Best,

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