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Question

Need to link Box account to MicrosoftAuthenticator.

  • May 22, 2025
  • 1 reply
  • 30 views
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Hello,

Hello, I'm unable to access my Box account [personal information--redacted]. All my team mates can access without issues using their emails, but when I try logging in the following appears

BOX1_WmoZSyJ2kIS7ZKvxQOVeQA.png

However if I open the Microsoft Authenticator App, there's no code since my RWS email is not linked.

Therefore, I need you to reset my user so I can add my email to MFA account.

Thanks!

    1 reply

    C
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    Hi there, 

    Welcome to the Box Community!
     
    This might require some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Kindly check your email for details and updates.
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