Skip to main content

Hello,


Hello, I'm unable to access my Box account [personal information--redacted]. All my team mates can access without issues using their emails, but when I try logging in the following appears

BOX1_WmoZSyJ2kIS7ZKvxQOVeQA.png


However if I open the Microsoft Authenticator App, there's no code since my RWS email is not linked.


Therefore, I need you to reset my user so I can add my email to MFA account.

Thanks!

Hi there, 


Welcome to the Box Community!

 


This might require some account specific information, so I've submitted a case to Box Support on your behalf.

 

You should be receiving an email confirmation shortly.

 

Kindly check your email for details and updates.

Reply


Terms & ConditionsCookie settings