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Question

Need to change my account email address urgently

  • May 23, 2025
  • 1 reply
  • 27 views
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Hi there,

I have just joined a company and have had files and folders shared to me using my personal email address which I used to set up my box account.

I have now been with the business a few months and need to update the email address on this account to use my business email.

There does not seem to be any option to change the account email address? 

Can you please advise ASAP!

TIA

Alex

 

 

    1 reply

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    Hi Alex, 

    Welcome to Box Community and glad to assist! 

    You may follow these steps to update your primary email address. 

    To add an email address:

    1. Click Add More Emails.
    2. Enter a valid email address.
    3. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Hope it helps! 

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