I've never been so frustrated with trying to contact support for box. I clicked on everything suggested and it just goes in circles to the same page I started in.
I need to change the account administrator for our company. She is no longer with the company and we do not have contact with her.
Can you all please open a ticket for this??
Hi,
I wanted to comment and say that this is the EXACT issue I am having. I have sent emails to support over and over again with the same response every time. The most frustrating support I have ever dealt with, and that is saying something, I have dealt with a lot of support as I took over the previous employees accounts.
I have opened a new ticket for this!
They just sent an email that a ticket has been opened. Let's see how soon it gets taken care of. Good luck!
Hi Julie and Mariah,
Welcome to the Box Support, I'm happy to help!
The standard protocol for Admin Change can be found in this article: https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins
@Julie, the option to submit a ticket is only available to those that are on paid subscription, and I see that your profile here is linked to a Personal Free Box thus the option to submit a ticket is not showing to you. I've submitted a new ticket on your behalf with Product Support to help address this, kindly check your email for details and updates.
@Mariah, may I know what was the feedback in your ticket from support?
This issue will require some account specific information to address, so a ticket is needed with support to be able to help with your request in changing the Admin of your Box.
Regards,
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