Hi.. I have been trying to update the files I have here and in the midst of that the size stopped updating. I tried deleting everything out of the account so I could reupload, but it did not work.
Could you please run the script for resetting the proper usage?
Thank you.
Question
need the incorrect storage space script run
Hi David,
Welcome to the Box Community!
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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