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Question

Need the Box.2.35.97.msi file because I can't uninstall box

  • May 23, 2025
  • 2 replies
  • 60 views

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Box tried to update itself, and this led to Box not working altogether. I tried doing the Clean uninstall, I went into the Regit and all the hidden files listed, but I can't uninstall from the Windows 10 console because it expects this installer: Box.2.35.97.ms 

I can't install a new version because it says the old version can't be uninstalled. The posted instructions online for the clean uninstall do not help at all. I have tried a couple of times, and it is just a loop. If I could find some way to just get this old installer so I could work again it would be great.ihk01HMF694VMFXM0VJNNAYYJWMQ3.png

2 replies

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Hi Kari,

Welcome to Box Community and glad to help!

You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist. 

Thanks for posting! 


  • New Participant
  • July 9, 2025

Hello Everyone,

                      i have the same exact issue but with 2.43.205 version. can you please help me uninstall the application