Need script run to correct all the file counts in folders across entire account... how can this get taken care of?

Hi Stephanie,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!

Best,
Ann