trying to update email address. I change the email address get popup to change password, I enter new password and then is says it can't connect. Tried this with Firefox and Chrome, need help!
Thank you
[personal information--redacted]
Question
Need phone number for support
Hi Larry,
Welcome to the Box Community, I'm happy to help!
When you log in to your Box and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level. Options may include submission by web form, live chat and, for Premier and Platinum Service customers, a direct phone line. As I have checked, your account on this post is linked to Personal Free Box, so the options mentioned may not be available to you.
About the issue updating your email address, have you tried to login to your Box account to see if the changes you made reflected? If not, I would suggest to try this again. If the issue persist, I suggest performing basic browser troubleshooting such as clearing your browser cache, using other browsers and/or connecting to other networks and see if that helps.
Let me know if you have questions and other concern and we will do our best to help!
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.