Skip to main content
Question

Need a help

  • May 22, 2025
  • 1 reply
  • 7 views
C
Forum|alt.badge.img

To Whom It May Concern ：

My MAC PC BOX show sync files failed: parent folder un synced on 

(mark parent folder for sync )

how to solve this problems?

Thank you 

    1 reply

    C
    Forum|alt.badge.img

    Hi Shinzen Li,

    Welcome to the Box Community! I'm happy to help.

    I see that there are deleted folders in the account. Please make sure that your syncing is still existing in your "All Files" page in the webapp. If the items were deleted then please check your "trash" to restore those folder/s.

    Once the folders is restored, mark the folder for sync> log back in to Box Sync and wait till your folders are synced.

    https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

    Best,

    Terms of ServiceAccessibility statement