need 2-factor auth setup key or QR code

Hi Lesley, 

Welcome to the Box Community, I'm happy to help!

You will have to open the Authenticator app that you downloaded and used when you setup your 2FA to get the OTP or one-time password that you need to enter in Box order to access your account.

If you are not getting that code from your Authenticator app, try updating the app or if you no longer have access to the app, please get back to us.

All the Best, 

I no longer have access to the Authenticator app. It's asking me for a QR code or to manually add an account by entering the Account name and Secret key

Hi Lesley, 

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

Kindly check your email for details and updates.

Regards,