Hi Hector, 

Welcome to the Box Community, I'm happy to help!

Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

Thanks for posting!

Hello, 

I need a refund because yesterday I changed my subscription and by mistake I entered the wrong number of members, since there were 3 and I entered 30, who can I contact to request the cancellation and refund?

Hello,

Thank you for reaching out! For assistance with cancelling your subscription and requesting a refund, please contact our support team directly. You can either visit our support page or send an email, with your account details and the issue you encountered. They will be able to assist you with the refund process and adjust your subscription. Macy’s Insite