Skip to main content
Question

My Storage Usage is Incorrect

  • May 23, 2025
  • 5 replies
  • 10 views

Forum|alt.badge.img

Hello.

Please run a script to fix incorrect storage usage.

 

Thanks you!

5 replies

Forum|alt.badge.img

Where can I get this script?


Forum|alt.badge.img

I have the  same problem of incorrect free space. How to solve it?


Forum|alt.badge.img

According to this article we can ask customer support to run the script.

Please do it on my account.

Also a button in Account Settings to do it ourselfs would be nice.


Forum|alt.badge.img

Hi there, 

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!


Forum|alt.badge.img

Hi!

My free space is still incorrect!  Pleasae. correct it!