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Question

My password was changed but I didn't receive a mail (two times)

  • May 22, 2025
  • 1 reply
  • 20 views

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Yesterday I was logged out of my account and when I tried to log in it said my credentials weren't valid, as if someone had changed my password. I went ahead and created a new password for which I received a mail. After that I could log in with no problems.

This morning I was logged out once again and my new credentials weren't valid, but I haven't received any mails regarding another password change.

If this continues to happen I'll have to move to another cloud service as I can't access my documents.

1 reply

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Hi Lorena,

Welcome to the Box Community!
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,