I am a free account user and as such, know that support is limited by both design and the pandemic. But I am greatly confused by how Box totals up a bit less than 300M of files as being greater than 10G.
I have had a Box account lying around for a couple of years dormant. I had possibly 400M of files in it and had given several friends access to those files, one to each of several sub-folders within Box.
Recently, I had need to send a high resolution picture of our family tree to a family member that my brother had meticulously crafted for my parents 65th Wedding Anniversary. Found I couldn't send the file directly, so I had to chop it up with 7zip into 56 100M files. They had problems and I ended up deleting all the files in all of my folders ... reaching ZERO in terms of files within BOX. I then uploaded it again. This time it worked and I deleted all the files again, so back to ZERO.
I then tried uploading a bunch of files to a folder only I had access to. About 600M in, BOX informed me I was out of space and made the Pro Pitch. I deleted those files, waited two days figuring I had hit a 10G DAILY limit. Nope, after something less than 300M, It started claiming I was out of space.
My math and Box's math doesn't match. Not even in the neighbourhood. And I have a degree in Math. Can somebody explain what gives??? Thank you.